Riverbank CMS Terms of Service

1. Who can use the Service

The Service is built mainly for people using it in connection with work or a business (even if you don’t think of yourself as “a business”). If you’re using the Service on behalf of an organisation, you confirm you have authority to agree to these Terms for that organisation.

You must be at least 18 to use the Service.

2. What the Service is

Riverbank CMS is a website platform. Depending on what’s enabled for your site, it can include tools for content, bookings, and taking payments.

The Service may change over time. We may add, remove, or modify features. If a change materially affects what you’re paying for, we’ll try to give reasonable notice.

3. Accounts and access

At the moment, access to Riverbank CMS is provided by us (for example, as part of a website build we’ve done for you). We may introduce self-serve sign-up later.

You’re responsible for keeping your login details secure and for activity under your account.

4. Your responsibilities

You agree that you will not use the Service to:

• break the law, infringe rights, or distribute unlawful content;
• distribute malware, run phishing/scams, or attempt unauthorised access to systems;
• send spam or facilitate unsolicited messaging;
• publish content that is defamatory, harassing, or abusive;
• do anything that significantly disrupts or overloads the Service.

Notice and takedown

If we receive a credible complaint that content on a site is unlawful or infringes someone’s rights, we may remove or disable access to that content while we look into it. If you believe content was removed in error, you can reply with an explanation and supporting details.

To report content, email info@riverbankdigital.co.uk with:

• the URL(s) in question,
• what you believe is unlawful/infringing,
• your name and contact details,
• and (if relevant) evidence you own the rights you’re asserting.

5. Your content

You own the content you upload to your site (text, images, branding, booking details, etc.) (“Your Content”).

You give us permission to host, reproduce, and display Your Content only as needed to operate and provide the Service (including backups, caching, and displaying your site to visitors).

You confirm you have the rights needed to use Your Content.

6. Payments and Stripe Connect (Express)

6.1 Stripe

If you enable payments, payment processing is provided by Stripe. You will be asked to connect a Stripe account and complete Stripe’s onboarding and verification.

We do not store or process your customers’ card details. Stripe does.

6.2 Merchant of record and your customers

When a customer pays for a booking or service on your site, the contract for the underlying goods/services is between you and that customer. You are responsible for:

• accurately describing what you sell and what the customer is paying for;
• providing customer support;
• setting and applying your cancellation/refund policy;
• fulfilling the service.

In a Connect integration, the merchant of record can be the platform or the connected account depending on configuration; Riverbank CMS is intended to set your connected Stripe account as the merchant of record for your transactions.

6.3 Refunds, disputes, and chargebacks

You decide whether to issue refunds and on what terms, and you handle customer communications. Disputes/chargebacks are handled through Stripe. Stripe may debit your Stripe balance for chargebacks, refunds, or related fees.

If a dispute or negative balance creates platform-level costs for us (for example, where Stripe seeks recovery from the platform and the connected account cannot cover it), you agree to reimburse our reasonable costs.

6.4 Restricted and prohibited activity

You must not use the Service to accept payments for anything that is prohibited or restricted under Stripe rules or applicable law. We may refuse or suspend payment features where we think there’s compliance, fraud, or reputational risk.

7. Subscriptions, billing, and taxes

Riverbank CMS is currently provided on a monthly subscription basis, billed in advance, unless agreed otherwise in writing.

• Fees are shown in your proposal, invoice, or written agreement with us.
• Fees are exclusive of VAT unless stated otherwise.
• You’re responsible for any taxes arising from your own sales to customers (for example VAT, if applicable).

If payment is overdue, we may suspend the Service after giving reasonable notice.

8. Support and changes

Support is provided by email at info@riverbankdigital.co.uk. We don’t offer guaranteed response times or uptime commitments unless we agree them with you in writing.

We may schedule maintenance that affects availability.

9. Third-party services (hosting, domains, integrations)

The Service relies on third-party providers (for example hosting, email delivery, analytics, and payments). These providers have their own terms and policies, and outages or changes on their side may affect your site.

Domains

Right now, you connect domains you control. We may offer domain registration in future. If we do, domain services will be subject to the relevant registrar’s terms, and you remain responsible for keeping registration details accurate and for renewals.

10. Intellectual property

We own the Service itself (the software, platform, and documentation), and you receive a limited right to use it while you have an active subscription.

You must not reverse engineer, copy, or resell the Service except as permitted by law.

11. Suspension and termination

You can cancel by emailing info@riverbankdigital.co.uk. Unless we agree otherwise, cancellation takes effect at the end of your current billing period.

We may suspend or terminate access if:

• you breach these Terms;
• you don’t pay fees when due;
• we are required to do so by law or by a provider we rely on (including Stripe);
• your use creates security, legal, or reputational risk.

12. Data, backups, and deletion

We aim to run reasonable backups and operational safeguards, but you should keep your own copies of important content.

After termination, we may delete your account data after a reasonable period, except where we need to keep it for legal, tax, or dispute reasons.

Personal data is handled as described in our Privacy Policy.

13. Liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be excluded under UK law.

Subject to that:

• We’re not liable for indirect or consequential losses (for example loss of profit, loss of revenue, loss of goodwill, or business interruption).
• We’re not liable for issues caused by third-party services outside our reasonable control (including Stripe).

Our total liability to you for all claims in any 12‑month period is limited to the fees you paid to us for the Service in that period.

14. Changes to these Terms

We may update these Terms. If changes are material, we’ll take reasonable steps to notify you. Continued use of the Service means you accept the updated Terms.

15. Governing law

These Terms are governed by the laws of England and Wales, and disputes will be handled by the courts of England and Wales.

16. Contact and company details

Riverbank Digital Limited
Company number: 16774915
Registered in: England and Wales
Registered office: 71 Oaklands Park, Buckfastleigh, England, TQ11 0BP
Email: info@riverbankdigital.co.uk